Refund Policy

Here at Golden Shallot, we are committed to providing our customers with the freshest, highest-quality of ingredients. If you are unsatisfied with the meals your received, please refer to our return & refund guidelines below.

1. Quality Assurance

• Each order is carefully packed-to-order to ensure that all items are fresh and inspected according to our strict quality assurance guidelines
• If an item arrives damaged during transit, or fails to not meet our quality standard, please contact us immediately for assistance.

2. Eligibility for Return/Refund

All returns/refunds are evaluated by a case-by-case basis

• If the item(s) received are incorrect
• Item(s) arrived damaged or spoiled

*Please Note: All returns/refunds must be requested within 1 day of receiving your order.

3. How to Initiate a Return/Refund

Please reach out to us via email at info@goldenshallot.com or via Instagram (@goldenshallotusa) with your order number, details of the issue, and any relevant photos/videos

4. Return/Refund Process

• Depending on the situation, we may require you to return the item(s) for inspection.
• We will provide you with further instructions for packaging & returning the item(s)
• Upon receiving the returned items, we will inspect it to determine if a refund is applicable. 

5. Cancelation Policy

Absolutely! We understand that sometimes things change and your order has to be modified. All order modifications and cancelations must be submitted within 2 hours from the time your order was placed. To modify your order, please email us at info@goldenshallot.com. An email from our team will be sent once the order has been updated. Please Note: Once the order is processed and fulfilled, modifications are not possible. We strive to fulfill your request to the best of our ability.

6. Contact Us

If you have any questions or concerns, please reach out at info@goldenshallot.com or via Instagram (@goldenshallotusa)